County(ies):	Dane
Classification Title: / JAC:   Job Working Title:	ECONOMIC SUPPORT QA SPECIALIST ADV 06-00245     Customer Advocate
Type of Employment:	Full Time (40 hrs/week)
Salary:	Starting salary is $41,910 per year. A six-month probationary period is required. The pay schedule/range is 12-08. This position is represented by the Professional Social Services bargaining unit.
Contact:	Anita Schroeder, Human Resources Specialist, 608-266-1555, schroac@dhfs.state.wi.us
Bargaining Unit:	Social Services
Area of Competition:	Open
Deadline to Apply:	9/6/2006
Exam Information:	Exam cannot be previewed.

This position is located in the Department of Health and Family Services (DHFS); Division of Health Care Financing (DHCF); Bureau of Eligibility Management  (BEM) in Madison.

Job Knowledge, Skills and Abilities:   Knowledge of Income Maintenance program policies, procedures and computer systems.  Ability to handle multiple ongoing complex tasks; exercise judgment and discretion in applying and interpreting administrative policies and procedures including those that require sensitivity to matters of confidentiality; and communicate effectively in writing and orally with a variety of audiences.

How To Apply:   
Apply with an Application for State Employment (OSER-DMRS-38), a detailed resume, and a letter of interest describing your background related to Medicaid and Food Stamp/FoodShare programs that involved working with the CARES automated computer system to determine eligibility and issue benefits. Be sure to provide specific details regarding the nature of the business, scope, duration, and your specific role and responsibility for each experience. This is the examination for this position.

The Application for State Employment (OSER-DMRS-38) can be obtained on the Internet at http://oser.state.wi.us/application.asp; or call our request line at (608) 267-9893 (voice) or (608) 267-7371 (TTY); or e-mail bperjobs@dhfs.state.wi.us.

The deadline for receipt of application/examination materials is September 6, 2006.

Please send application/examination materials to Anita Schroeder, DHFS; Bureau of Personnel and Employment Relations; Room 555; One West Wilson Street, P.O. Box 7850, Madison, WI 53707-7850; FAX (608) 267-2147 or e-mail schroac@dhfs.state.wi.us.